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Department of Information Technology - IT

Overview of IT Department Responsibilities

One of the biggest drivers of a successful business is efficiency, and the ability to automate routine tasks is a great way to increase overall efficiency. Generally speaking, the IT department is responsible for providing the infrastructure for this automation.

At an even more basic level, by implementing the governance for the use of network and operating systems, the IT department enables the Institute employees to communicate, collaborate and automate routine tasks, and generally provide teams with the functionality they need to perform their duties.

It’s important to note that although the IT department implements and facilitates the flow of information, it doesn’t create the policy that defines which information is correct or accessible to others.

Here are a few of the things the IT department does besides reboot your computer:

The three Major IT Functions


Refers to the implementation of operational parameters for working units and individuals’ use of IT systems, architecture, and networks. In layman’s terms, they enact the rules about how you and your team can use the company’s technology and what you can use it for. This is part of the conventional IT security as well as the data assurance for which the IT department is also responsible.


Refers to the hardware components, the network, the circuitry and all other equipment necessary to make an IT system function according to the established needs and system “size” of the company.


Is perhaps the most visible task performed by the IT department, and therefore what they’re most commonly associated with in many workers’ minds. It refers to creating and maintaining operational applications; developing, securing, and storing electronic data that belongs to the organization; and assisting in the use of software and data management to all functional areas of the organization.

Network & System Administrator Role

Network and computer systems administrators oversee and maintain the daily operations of an organization’s computer networks. They determine hardware and software needs, make upgrades, and maintain the network’s security. Additionally, professionals in this field monitor network performance, identify and repair network problems and errors, and train staff on how to use various computer systems.

Although the exact day-to-day duties of a network and computer systems administrator vary based on the organization they work for, other common job duties may include the following:

  • Maintaining IT operations such as applications, email systems, hardware, software, and network security tools
  • Optimizing and maintaining network security protocols, such as secure socket layer (SSL), secure file transfer protocol (SFTP), and virtual private networks (VPNs), to ensure data is protected
  • Spotting inefficiencies in an organization’s computer network and making recommendations to address weaknesses
  • Performing routine network audits
  • Troubleshooting issues with an organization’s local area network (LAN), wide area network (WAN), and other network segments
  • Training staff in using software and hardware
  • Collaborating with network architects to build and maintain servers and optimize network performance
  • Participating in hardware and software purchasing decisions
  • Planning and executing hardware and software upgrades

Web Developer Role

Web Developer is in charge of ensuring websites look good and function properly. Web developers collaborate with website and graphic designers, monitor website traffic, troubleshoot website problems when they arise, and update websites as necessary.

  • Designing user interfaces and navigation menus
  • Writing and reviewing code for sites, typically HTML, XML, or JavaScript
  • Integrating multimedia content onto a site
  • Testing web applications
  • Troubleshooting problems with performance or user experience
  • Collaborating with designers, developers, and stakeholders

Software Developer Role

  • Requirement gathering, Development and Customization of web Applications.
  • Web Application designing and development using C#, ASP.Net(MVC, Core), Entity FrameWork, HTML5, CSS3, Bootstrap 4 and JavaScript.
  • Designing and development of databases using MS SQL SEVER, MySQL and Oracle.
  • Development of Web Services, SOAP and RESTful APIs.
  • Integration of payment gateways, email and push notification services.
  • User Interface designing based on provided mockups.
  • Providing training on the developed modules.
  • Design, build, and maintain efficient, reusable, and reliable code.
  • Ensure the best possible performance, quality, and responsiveness of applications.
  • Black box and white box Testing of the developed modules.
  • Collaboration and coordination with other team members.
  • Designing and implementing new features and functionality, establishing and guiding the website’s architecture, ensuring high-performance, security and availability, and managing all technical aspects of the applications.
  • Work closely with members of the development team to ensure an effective, visually appealing, and intuitive implementation of the website.
  • Work on multiple tasks and projects simultaneously, with attention to details, as required
  • Coordination and providing technical support to various Department/Organization
  • Perform any other tasks as assigned.

Ikram Ullah has over 6 years of experience in the government and private software industry, delivering projects for healthcare industry, POS solutions, eCommerce solutions and CRM applications and project management. He has a vast experience in business development as well.


Mr. Zahid Iqbal


Mr. Ikram Ullah